7anouti - Account deletion

This page applies to the 7anouti mobile application and describes how users can request account deletion and what data is deleted or retained.

How to request deletion

In the app: open Account settings, select Delete my account, then confirm.
If you cannot access the app, send a request to elferragmehdi@gmail.com.
Include the phone number or email previously linked to your account so we can locate it.

Request processing target: within 30 days.

Data deleted or anonymized

The account is disabled immediately.
Personal profile fields are removed or anonymized: name, email, phone, address, location coordinates, avatar, push token.
Access to the app and notifications is stopped.

Data retained

Transaction records (orders, deliveries, gas service requests, carnet and related accounting traces) may be retained.
Minimal technical/security logs may be retained to prevent abuse, resolve disputes, and meet legal obligations.

Additional retention period: retained records currently do not have an automatic deletion deadline and are kept only as long as required for legal, accounting, or security obligations.

Comment demander la suppression

Depuis l'application: ouvrez Parametres du compte, appuyez sur Supprimer mon compte, puis confirmez.
Si vous ne pouvez pas acceder a l'application, envoyez une demande a elferragmehdi@gmail.com.
Ajoutez le numero de telephone ou l'email associe au compte afin que nous puissions l'identifier.

Delai cible de traitement: sous 30 jours.

Donnees supprimees ou anonymisees

Le compte est desactive immediatement.
Les champs de profil personnel sont supprimes ou anonymises: nom, email, telephone, adresse, coordonnees, avatar, jeton push.
L'acces a l'application et aux notifications est coupe.

Donnees conservees

Les traces transactionnelles (commandes, livraisons, demandes gaz, carnet et traces comptables associees) peuvent etre conservees.
Des journaux techniques/securite minimaux peuvent etre conserves pour prevenir la fraude, gerer les litiges et respecter les obligations legales.